Would have liked to know that there was an additional $50 heavy item service fee for a couch section with a sleeper bed it before the team came out to pick up the couch. The team had to cancel and reschedule for another day and I was on a timetable to get out by the time they got to me. I probably could have made other arrangements if needed with a different schedule. The item was not really all that heavy in my opinion as I have lifted it myself before. I was told the fee was due to the fact that there was a (thin) metal frame for the thin mattress. The staff was professional and courteous. I just was not happy to find out that there would be an additional $50 fee for an item that I did not feel warranted that cost, especially after rearranging my schedule due to the staffs need to cancel - also at cost to me. Can someone in customer service please follow up with me on this additional fee?
LI
Loren I.
June 2021
