The 3 workers, J.C., Kyle and James, were very nice to work with, did their job quickly, showed great concern that they not cause any damage to our lawn and carried all the material from its pile outside near some pine trees to the truck.I was amazed at how tightly they were able to pack all our junk up to the top of the truck, so I certainly felt that I was getting a fair deal with the price quote.My only significant concern and dissatisfaction related to how HUNKS handles payments. I had expected to pay by check, but was told that HUNKS only accepts cash or credit card.I opted for the credit card option which was done through one of the worker's phone and was puzzled when the final total was higher than what I had been quoted.I didn't question it at the time, figuring that I must have missed something and only found out when I checked the emailed invoice later that I had be charged an "Administrative Fee" of $33.16.I presume that the fee came from the credit card processor (Am I correct?), but did I miss something on your website about this fee for credit card payments? I didn't know anything about it at the time of payment and don't recall anyone with whom I dealt with at HUNKS, either on the phone or in person, who advised me that paying by credit card would include such a high administrative fee.After the work was done, I was sure that I would be able to give a 5 star review to HUNKS, but I haven't yet decided about leaving a Google review since I'm not sure about bringing up my dissastisfaction with not knowing about this fee in advance and the limitation of not being able to pay by check. (Again, please let me know if I missed something about it on your website)I would still recommend HUNKS to someone and would consider using you again should the need arise, but I will be sure to warn anyone in advance of the administrative fees and limitations of the methods of payment.Thank you again for otherwise making the removal of our junk such a positive experience.
HA
Harold A.
November 2025