The College HUNKS Hauling Junk & Moving Net Promoter Score Story
One of the tools businesses use to measure customer satisfaction is known as the Net Promoter score. College HUNKS Hauling Junk & Moving’s Net Promoter score is 79, higher than some iconic brands including Amazon and Apple.
Did you know College HUNKS Hauling Junk and Moving has a Net Promoter score above most iconic service brands? Net Promoter scores measure customer satisfaction and loyalty - that is, how customers respond to brand experience. Specifically, Net Promoter scores determine the likelihood of consumers to recommend a product or service to other consumers. When considering purchasing a franchise, choosing one with a high Net Promoter score assures you that the brand has a great reputation and a loyal customer base. College HUNKS.’ Net Promoter score of 79 is not only above average for the moving industry, but also shows that the H.U.N.K.S. outrank such household names as Costco at 78, Nordstrom at 75, Apple at 70, and Amazon at 69!
How Net Promoter Scores are Calculated
College HUNKS. works with a software platform, Listen360, to track Net Promoter scores and analyze other pertinent data. Net Promoter score surveys begin with one simple question: On a scale of 0 to 10, how likely are you to refer someone to College HUNKS Hauling Junk and Moving?
Why Net Promoter Scores are Important
- High Net Promoter scores are seen as effective customer satisfaction predictors
- Studies have shown businesses that improve their scores show increased growth as a result
- High Net Promoter scores boost consumer confidence in brands
- Positive Net Promoter scores across a brand provide a foot up for new franchises in attracting new business that will grow your brand base and customer loyalty, generating the repeat business needed to power an iconic brand.
The Brief History of College HUNKS.
When they started College HUNKS., Nick Friedman and Omar Soliman chose to focus on securing franchisee success first. With customer service at the core of College HUNKS.’ business philosophy, taking the stress out of the hauling junk and moving experience and overhauling the business by focusing on customer experience, Friedman and Soliman hit on two of the strongest customer satisfaction drivers for successful businesses. College HUNKS. corporate supports all franchise locations customer relationships by handing and booking jobs, creating a strong social presence and helping franchisees manage customer reviews. With a high Net Promoter score, it’s obvious that College HUNKS. takes customer experience seriously and that is proven by the support that they provide to each franchise location – making it easier for franchise locations to succeed in making customers happy and thereby increasing revenue and return on investment.
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