Amazing Business Radio invites to College Hunks Hauling Junk & Moving co-founder to share the secrets to his business success
College Hunks Hauling Junk and Moving Co-Founder and President Nick Friedman recently visited with Shep Hyken of Amazing Business Radio to discuss how he and College Hunks CEO Omar Soliman went about starting a junk hauling business. More important was their discussion about the essential ingredients that have led to College Hunks’ success.
Questions answered in this interview:
- What is your company purpose?
- How do you create a values-based company?
- What are the most important attributes employees need to have? Why should you offer your customers a stress-free experience?
- Why should you share and celebrate positive experiences with your employees?
- What should you look for in a candidate during an interview?
- What should you do in a five-minute huddle?
Some of the major lessons of the interview include the fact that a customer’s emotions matter in any service industry, but especially when a stranger is coming into their home or office. That customer must trust the service provider and trust that they care about the customer’s well-being and satisfaction.
The ultimate goal is for College Hunks to provide people with a stress-free experience that will lead to the three R’s: repeat, referral and reputation. Reaching this goal is something College Hunks has proven particularly successful at, which is one reason the brand is growing so quickly.
How does College Hunks accomplish that? Friedman offers this explanation: “You can’t put in an operational manual how to create extraordinary Moments of Magic. It’s got to be ingrained into your hiring practices, in your training practices and in your culture. You need to hire service-focused individuals and franchisees.”
Listen to the entire conversation:
If you’d like to find out more about how College Hunks strives to be the best moving franchise to invest in, please fill out a form and start a conversation. We look forward to answering your questions.