Proprietary software allows franchisees to keep tabs on all aspects of their business, from appointments to clients to employee scheduling
One of the major differentiators between College Hunks Hauling Junk and others in the junk removal franchise or moving franchise industry is the service and support franchisees know they can count on. Chief among those offerings is “Hunkware,” the software system that ties everything together.
“Hunkware is the glue that really holds the franchise system together,” says Nick Friedman, President and Co-Founder. “While our call center receives and handles customer inquiries, Hunkware ties the operation together with an online platform that can be accessed anywhere.”
Online-based, proprietary software trumps off-the-shelf
For a junk removal franchise or a moving franchise to be successful, it has to be able to track multiple tasks at once. Friedman and co-founder Omar Soliman recognized that early on, and so when they had Hunkware designed, they directed the software developers to make it as robust and scalable as possible.
“It’s designed to be accessible from anywhere there’s a mobile Internet connection,” Nick says. “It encompasses the entire business operation: customer lists, the client and job schedule, employee schedules, truck scheduling. It also acts as an online knowledge base that the franchise owners can access at any time to gather any information he or she needs. It’s very unique to the industry, where most of our competitors have off-the-shelf software that can’t be customized and adapt to changing business needs.”
One-stop setup allows easier business operations
Hunkware also contains all of College Hunks Hauling Junk’s reporting systems, including potential prospects. Having access to multiple sets of data means that franchises can quickly and easily see where their business is performing well, and where improvements could be made.
]“We say, ‘What gets measured, gets managed,’ and when someone can sit down and look at sales reports, conversion reports and other key performance indicators, then they can plan much more effectively, and our coaching is has much more impact,” Nick says.
The system also has a networking function; it contains a general message board where franchises can communicate with one another on all the ins and outs of operating a junk removal franchise.
“Our franchise owners ask each other how a particular situation has been handled, how to deal with certain opportunities, all sorts of things,” Nick says. “It’s another valuable part of Hunkware and being part of our franchise network. From the outset, we wanted a complete package for managing the business, from customers to trucks to jobs to employees, and I believe we have that.”
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