College HUNKS Call Center Support
How We Deliver Assistance To Our Franchise Partners
Tampa, Florida Headquarters
When Omar Soliman and Nick Friedman decided to make College HUNKS Hauling Junk & Moving® a national company, they made another big decision—picking themselves up from their Washington, D.C., roots and establishing the College HUNKS headquarters in Tampa, Florida. They made the move because Tampa is a hotbed for call center professionals, and they knew that an exceptional call center would provide a slew of advantages for our moving and junk removal franchise partners.
They also knew that by pairing a strong call center operation with a great website, they could generate sales leads for franchise partners, and help close deals. At the same time, they’d make the business easier to run and develop an even stronger national brand.
The College HUNKS Franchise Call Center
The Sales and Loyalty Center is more than simply a call center. College HUNKS franchise owners don’t have to worry about fielding a constant stream of calls from potential customers seeking estimates. As a franchise owner, you won’t have to worry about missing a potential job because you were serving a customer or your employees weren’t available to take a call. The College HUNKS Sales and Loyalty Center fields calls from customers nationwide, seven days a week, and schedules jobs for our junk removal and moving franchise partners.
Some advantages of the College HUNKS Sales and Loyalty Center:
- Professional customer service: Our Sales and Loyalty Center is overseen by call center pros with decades of telephone sales experience. They coach our customer service representatives on how to build rapport with customers, explain the College HUNKS value, and book jobs on behalf of our franchise partners. When a customer calls, we immediately determine the College HUNKS franchise partner’s territory based on where they are located, access the schedule for that franchise, then book the job.
- Call Center saves money and time for franchise partners: Thanks to our call center, franchise owners don’t have to staff the phones on their own. The Sales and Loyalty Center is staffed seven days a week to book jobs for franchise partners. The center saves you time and money by eliminating the need to staff phones at your business and hire and train a customer service representative.
- Building a national brand: Our call center also makes our marketing more effective. All of our trucks are emblazoned with our number. The trucks are hard to miss, and the phone number is easy to remember. The phone number sticks in your brain, so when a customer is ready to hire a mover or a junk removal company and they see your truck drive past, they’ll remember who to call.
Our Award-Winning Website
College HUNKS Hauling Junk & Moving also has an award-winning website that is easy for customers to find when they search for our services online—and it keeps getting better. Search engine traffic—the result of customers searching for moving or junk-removal service —has increased significantly, as has the number of jobs booked online.
This is a big, big deal, because a website that is easy to find online is the key to connecting to customers who want your service but might not be familiar with your company. When you’re starting your business, it’s a huge advantage, because customers will want to learn more about you, and they will discover a treasure trove.
Our Moving Resources Builds Customer Trust & Generates Sales
People who are moving out of a home or a business often have a lot of questions, and to answer those questions, we literally wrote the book on junk removal and moving. The Moving Resources section of our website contain a ton of practical advice, like how to pack your kitchen, the pros and cons of self moving and hiring a professional, a moving checklist, and so much more.
The content lets potential customers know that College HUNKS is a professional brand that they can trust.