College H.U.N.K.S.® Call Center Support
How We Deliver Assistance to Our Moving Company Franchise Partners
When Omar Soliman and Nick Friedman decided to make College H.U.N.K.S. Hauling Junk & Moving® a national company, they made another big decision — picking themselves up from their Washington, D.C., roots and establishing the College H.U.N.K.S.® headquarters in Tampa, Florida. They made the move because Tampa is a hotbed for call center professionals, and they knew that an exceptional call center would provide a slew of advantages for franchise partners.
They also knew that by pairing a strong call center operation with a great website, they could generate sales leads for franchise partners and help close deals. At the same time, they’d make the business easier to run and develop an even stronger national brand.
The College H.U.N.K.S.® Franchise Call Center
The Sales Loyalty Center is more than simply a call center. College H.U.N.K.S.® franchise owners don’t have to worry about fielding a constant stream of calls from potential customers seeking estimates. As a franchise owner, you won’t have to worry about missing a potential job because you were serving a customer or your employees weren’t available to take a call. The College H.U.N.K.S.® Sales and Loyalty Center fields calls from customers nationwide, seven days a week, and schedules jobs for franchise partners.
Here are some of the advantages:
- Professional customer service: Our Sales and Loyalty Center is overseen by call center pros with decades of telephone sales experience. They coach our customer service representatives on how to build rapport with customers, explain the College H.U.N.K.S.® value, and book jobs on behalf of our franchise partners. Our rates far exceed industry norms. When a customer calls 1-800-JUNK-USA, we immediately determine the College H.U.N.K.S.® franchise partner’s territory based on where they are located, access the schedule for that franchise, then book the job. You don’t have to worry about sales — we handle it for you.
- Call Center saves money and time for franchise partners: Thanks to our call center, franchise owners don’t have to staff the phones on their own. When you are first starting, that means you don’t have to worry about missing calls when you are helping on a job or are out marketing your business in the community. It also means you don’t have to worry about hiring someone to answer calls for you. The Sales and Loyalty Center is staffed seven days a week to book jobs for franchise partners. The center saves you time and money by eliminating the need to staff phones at your business and hire and train a customer service representative. That allows you to focus your energy on other avenues for growth.
- Building a national brand: Our call center also makes our marketing more effective. All our trucks are emblazoned with our number. The trucks are hard to miss, and the phone number is easy to remember. The phone number sticks in your brain, so when a customer is ready to hire a mover or a junk removal company and they see your truck drive past, they’ll remember who to call.
Our Award-Winning Website
College H.U.N.K.S. Hauling Junk & Moving® also has an award-winning website that is easy for customers to find when they search for our services online — and it keeps getting better. Search engine traffic — the result of customers searching for moving or junk-removal services — has increased significantly, as has the number of jobs booked online.
This is a big, big deal, because a website that is easy to find online is the key to connecting to customers who want your service but might not be familiar with your company. When you’re starting your business, it’s a huge advantage, because customers will want to learn more about you, and they will discover a treasure trove.
Our eBook Builds Customer Trust & Generates Sales
People who are moving out of a home or a business often have a lot of questions, and to answer those questions, we literally wrote the book on junk hauling and moving. Visitors to collegehunkshaulingjunk.com can download a free eBook: Your Ultimate Guide to Moving and Junk Removal. The books contain a ton of practical advice, like “How to select a reputable moving company,” “How to decide what items not to take to your new home or office,” and “Checklists to help you prepare for a stress-free moving day.”
The content lets potential customers know that College H.U.N.K.S.® is a professional brand that they can trust. Also, since people who download the eBook must first fill out a contact form and indicates the service they need, the eBook enhances our franchise partners’ email marketing efforts.
Discover the unrivaled support College H.U.N.K.S.® provides for our moving company franchise owners. Reach out to us today to take the first step toward an exciting future!