HUNKS Helping HUNKS – College Hunks Training & Support
It’s not surprising that an increasing number of business leaders looking for a world-class franchising opportunity are choosing College HUNKS Hauling Junk & Moving as their new venture. Recently listed within the top 3 percent of all franchise opportunities in the country, College HUNKS is rapidly building its national presence in the stress-free junk removal and moving space. One of the most important reasons the company received this distinction is our exceptional training and continuous support offered to our franchisees.
Coming off of a banner financial year in 2019 that saw the company hit the benchmark of $100 million in system-wide revenue, College HUNKS Hauling Junk & Moving is currently offering over 400 franchise territories available in the United States and Canada. These include incredible opportunities in the best areas of Boston, Las Vegas, New Orleans, Dallas, Memphis, Salt Lake City, Los Angeles, San Francisco, and San Diego.
Most importantly, we stand ready to provide the training, marketing, and technology support to the franchisees to achieve success in all of the desirable markets:
Extensive Training and Support for Store Opening and Beyond – College HUNKS’ comprehensive franchisee training is unparalleled in the industry. It provides 10-12 weeks of ramp-up, including a 150-point checklist, and weekly calls. Franchise partners spend one week at Corporate Headquarters, otherwise known as Brand Central, for training and three days on-site with a high performing franchise location. All of these efforts are focused on the skills needed daily to run and grow their business.
Because coaching is a huge part of the company’s culture, franchise partners will receive a dedicated Franchise Business Coach – plus a Marketing Coach who will work with partners on an ongoing basis to maximize growth and success. They will support partners with ongoing coaching to help improve operations and profitability and hold monthly coaching calls to help partners analyze their business performance. Coaches will also regularly visit partners at their location to provide the opportunity to ask questions in person, and partners can participate in momentum groups that give them a chance to learn from fellow franchise partners in a structured setting.
Partners will also have access to College HUNKS’ Performance Team, which provides training and support to franchise partners, including site visits to ensure owners are reaching their goals and maximizing their profits.
Partners will also receive operations manuals, access to videos, an online knowledge library, and webinars related to a variety of topics centered around running a business. Partners also have access to an internal social media platform, where franchise owners communicate with one another, share ideas, and solve issues.
Operations Support Designed to Boost Sales – Each location is supported by the College HUNKS Sales and Loyalty Center which fields calls from customers nationwide, seven days a week, and schedules jobs for junk removal and moving franchise partners. As a franchise owner, there is no worrying about missing a potential job because the team was serving a customer or employees weren’t available to take a call. Other advantages to the call center include:
- Professional customer service – Each location is represented by call center pros with decades of telephone sales experience. Customer service representatives are coached on how to build rapport with customers, explain the College HUNKS value, and book jobs on behalf of franchise partners. When a customer calls 1-800-JUNK-USA, the College HUNKS franchise partner’s territory is immediately identified based on where they are located, the schedule for that franchise is located, and then the job is booked.
- Save money and time – Partners don’t have to staff business phones or hire and train customer service representatives.
HUNKware Technology is Second to None
- Website – College HUNKS Hauling Junk & Moving has an award-winning website that is easy for customers to find when they search for services online – and it keeps getting better. Search engine traffic – the result of customers searching for moving or junk removal services – has increased significantly, as has the number of jobs booked online.
- Online Knowledgebase – College HUNKS operations manuals are online which allows Brand Central to provide continually updated resources for managing human resources, marketing, and operations. College HUNKS also uses a custom online scheduling tool that allows the call center to book jobs for each location, filling up the schedule for local teams. Partners have the option to block out times when they are not available. The tool enables the call center and franchise partners to work together to serve customers and maximize revenues.
Exceptional National Brand Recognition and Marketing
The College HUNKS call center is designed to make the brand’s marketing more effective. All trucks are emblazoned with the phone number. The trucks are hard to miss and the phone number is easy to remember.
Because people who are moving out of a home or a business often have a lot of questions, we have literally written the book on junk hauling and moving. Visitors to the website can download a free eBook, Your Ultimate Guide to Moving and Junk Removal. The book contains a ton of practical advice such as “How to select a reputable moving company,” “How to decide what items not to take to your new home or office,” and “Checklists to help you prepare for a stress-free moving day.”
The content shows potential customers that College HUNKS is a professional brand that they can trust. Also, when guests to the website download the eBook, they are first asked to fill out a contact form indicating the service they need, which enhances email marketing efforts.
The support and ongoing training provided for franchise partners truly knows no bounds at College HUNKS. At all levels, from Brand Central to the partners and their teams, communication and support are key to ensuring success.
Contact us today for more information on owning your own College HUNKS Hauling Junk & Moving franchise.